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  Cynthia Ng: Support Driven 2019 Day 2: Afternoon sessions Notes from Support Driven 2019 Day 2 of the sessions that I attended. Don’t blame the user: A human-centered approach to support and design Erin Grace, Epiq Global Thoughts like “what a stupid user” is not helpful to the situation. Problems: design doesn’t account for actual community users’ only option … Source: Code4libPublished on 2019-07-12By Cynthia Cynthia Ng: Support Driven 2019 Day 2: Morning sessions Support Driven Day 2 morning … Read More

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  Lucidworks: How To Tell Real Digital Transformation From the Posers Frequently, companies claim (and often believe) that they have successfully executed digital transformation. But if you looked at their bottom line and their actual integration and implementation of new technology compared to other companies, it quickly becomes clear that they The post How To Tell Real Digital Transformation From the … Source: Code4libPublished on 2019-07-10By Dan Woods Eric Hellman: RA21 doesn’t address the yet-another-WAYF problem. Radical inclusiveness would. The … Read More

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  Lucidworks: Use Search Metrics to Boost Sales What should retailers measure to increase conversions and improve the customer experience through search? An ecommerce consultant and Foot Locker engineering leader offer their perspectives. Are visitors using search on your ecommerce site more likely than others to complete a The post Use Search Metrics to Boost Sales appeared first … Source: Code4libPublished on 2019-07-08By Marie Griffin HangingTogether: OCLC Research mini-symposium on the discovery and use of open (digitized) collections Annapaola Ginammi … Read More

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  Eric Hellman: RA21’s recommended technical approach is broken by emerging browser privacy features This is my third comment about the recently published NISO draft “Recommended Practice” (RP) on “Improved Access to Institutionally-Provided Information Resources” a. k. a. “Resource Access in the 21st Century” (RA21). Official comments can be submitted until May 17th.  My first comment concerned the use of secure communication channels. The second … Source: Code4libPublished on 2019-07-05By Eric (noreply@blogger.com) Open Knowledge Foundation: Meet our 2019 Frictionless Data Tool … Read More

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  Open Knowledge Foundation: Meet our 2019 Frictionless Data Tool Fund grantees In order to facilitate reproducible data workflows in research contexts, we recently launched the Frictionless Data Tool Fund. This one-time $5,000 grant attracted over 90 applications from researchers, developers, and data managers from all over the world. We are very excited to announce the four grantees for this round of … Source: Code4libPublished on 2019-07-04By Lilly Winfree Eric Hellman: RA21 Draft RP session timeout recommendation considered harmful Hey … Read More

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